diff --git a/deep_sequencing_unit/tracking/etc/email-template.txt b/deep_sequencing_unit/tracking/etc/email-template.txt
index da6f1da0192b6da6d5286de980a68cda795d4e90..38ead1310b95e5bd8ad9b2047d011964453b600d 100644
--- a/deep_sequencing_unit/tracking/etc/email-template.txt
+++ b/deep_sequencing_unit/tracking/etc/email-template.txt
@@ -1,11 +1,26 @@
-Dear Mr./Mrs.
-
+Dear Mrs./Mr.
 This email has been sent to you automatically by the openBIS system because
 you have been registered as a contact person or principal investigator.
 
-There is progress considering your sequencing order. Below you will find all the details.
+There is progress considering your sequencing order. Below you will find all
+the details.
+
+Alternatively for an easier download of FASTQ files use this little webapp:
+https://openbis-dsu.ethz.ch/openbis/webapp/downloader/
+
+For batch downloading FASTQ file via SFTP please have a look at the
+documentation here:
+https://wiki-bsse.ethz.ch/x/MBEkBg#InstallationandAdministratorsGuideoftheopenBISDataStoreServer-ExampleFTPSclientconfiguration
+
+Some documentation about FASTQ and openBIS is available here:
+https://wiki-bsse.ethz.ch/display/DBSSEQGF/Home
+http://www.bsse.ethz.ch/qgf/faq
+
+Kind regards,
+Quantitative Genomics Facility Team
+http://www.bsse.ethz.ch/qgf/
 
 {generated-content}
 
-Kind regards, 
-	Quantitative Genomics Facility Team
\ No newline at end of file
+-------------------------------------------------------------------------------
+http://www.bsse.ethz.ch/qgf/
\ No newline at end of file